How Our Pricing Works

Step 1: You Call or Send a Request

Call (731) 982-2212 or use the form below. We ask a few questions — the appliance, the brand, what it's doing — confirm we cover your address, and explain the diagnostic cost on the phone before anything is booked. No surprises before we've even met.

Step 2: We Diagnose On Site

The technician arrives inside the scheduled window (with a call-ahead), and diagnoses the fault properly — test points, meter readings, error codes, and the brand's service data, not guesswork. Then you get a written quote for the exact repair: the part, the labor, the total.

Step 3: You Decide

Approve the quote and we usually complete the repair the same visit from parts on the truck. If a part has to be ordered, we schedule the return trip before we leave. Decide not to proceed — because the math favors replacement, or you just want to think on it — and you owe only the diagnostic. We'll even tell you when replacement is the smarter play, because that honesty is what gets us the next call.

What Affects the Price

• The part — a door switch and a compressor are very different conversations.
• Labor time — a disposal jam is minutes; drum bearings on a front-loader are hours.
• The brand — premium-brand parts cost more than standard residential lines.
• Built-in vs. freestanding — pulling a built-in dishwasher or wall oven adds time a freestanding unit doesn't need.

What You Won't See

• Hidden trip charges or fuel surcharges inside Madison County
• An hourly meter running while we troubleshoot — the diagnostic is a flat, quoted cost
• Parts on the invoice you never approved — the written quote comes first, always

Ready to Schedule?

Call (731) 982-2212 or use the form below. We'll come back with the next available service window — usually within the hour during business hours.